Order help & cancellations
Answers for ordering your MYRZAVEN handmade press-on nails. For help with an existing order, email quibikey003@gmail.com or use our contact form.
Can I cancel or change my order?
Contact us as soon as possible, ideally within 12 hours, with your order number and the requested change. We will check whether preparation or dispatch has progressed too far to make the change. A request is not confirmed until we reply. If an unshipped cancellation is accepted, we refund the full amount for the cancelled items to the original payment method.
After dispatch, we cannot guarantee an address change or interception. These practical limits do not override cancellation rights for an unaccepted shipping delay or other rights required by law.
Which size should I choose?
The current collection offers XS, S and M. Sizes can differ between brands and nail shapes. If product-specific measurements are not clear, contact us with the design you want before ordering. Do not guess a fit from a size letter or a photo alone.
What if I ordered the wrong size?
Contact us promptly before dispatch to check whether a change is possible. After delivery, a correctly supplied set is not eligible for a size exchange solely because the selected size does not fit. If we sent a size different from your order, contact us so we can put it right. Read our Return & refund policy.
Where do you ship from, and is shipping free?
Orders ship from China, usually within 2–3 business days. Standard US shipping is free without a minimum order value. US orders usually arrive within 7–10 business days from ordering, including preparation and shipping. This is an estimate, not a guaranteed arrival date. Carrier schedules, customs processing and holidays can affect delivery. Contact us before buying for a time-sensitive event. See the Shipping policy for dispatch deadlines, delays and customs.
Where is my order?
Use the tracking information provided after dispatch when available. If tracking is missing, has stopped updating or shows a delivery you have not received, send us your order number. We will investigate with the delivery service.
My item arrived damaged, incomplete or incorrect
Please keep the item and packaging, describe the issue and email photos if available. Contact us within 7 days of delivery where possible; this does not cut off rights provided by law. We will review the issue and arrange a suitable remedy.
When will I receive an approved refund?
We submit approved refunds to the original payment method within 7 business days, or sooner where required by law. Bank processing can take longer. Contact us if the credit has not appeared after 10 business days.
What comes with each set?
Each set includes 10 press-on nails in your selected size, adhesive nail tabs, a nail file and a manicure card. Jewelry and styling props shown in photographs are not included.